Refund and Returns Policy

Return and Refund Policy for Care-Hut.com

At Care-Hut.com, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand our guidelines.

1. Eligibility for Returns

  • Products can be returned within 14 days of delivery.
  • To be eligible for a return, the product must:
    • Be unused, undamaged, and in its original condition.
    • Include all original packaging, tags, and accessories.
  • Certain products, such as personal care items, perishable goods, or items marked “non-returnable,” are not eligible for returns.

2. Return Process

  • Step 1: Contact our Customer Support at [email protected] or send message on WhatsApp “+92 332 6767361“ to initiate a return.
  • Step 2: Provide your order number, proof of purchase, and reason for the return.
  • Step 3: Pack the product securely in its original packaging and arrange for return shipping or follow instructions provided by our team.
  • Step 4: Once we receive and inspect the returned product, we will notify you about the approval or rejection of your return.

3. Refund Policy

  • Refunds are issued only after the returned product passes inspection.
  • Refunds will be processed through the original payment method within 7-10 business days.
  • Kindly note that customers are responsible for return shipping costs.
  • If you paid via Cash on Delivery (COD), refunds will be issued as store credit or bank transfer, based on your preference.

4. Exchanges

  • Exchanges are allowed only for defective or damaged products.
  • Replacement is subject to availability; if unavailable, a refund will be processed.

5. Special Note

The following items cannot be returned or refunded:

  • Products purchased on sale can only be refunded within 1 week.
  • The actual color of the clothing may vary slightly from the images due to studio lighting and photography settings.

6. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery.
  • Provide clear photos of the issue along with your order details.
  • We will arrange a replacement or issue a refund as appropriate.

7. Cancellation Policy

  • Orders can be canceled before they are shipped. Contact our support team immediately for assistance.
  • Once the order is shipped, cancellation is no longer possible, but you may initiate a return after delivery.

8. Contact Us

For questions or assistance with returns and refunds, please contact:

Care-Hut.com reserves the right to update or modify this policy at any time without prior notice. Your satisfaction is our priority, and we are committed to making your shopping experience as seamless as possible.